Position Announcement

JOB TITLE: Wilderness Medicine Business Operations Director

REPORTS TO: Wilderness Medicine Director  

JOB OBJECTIVE:  The NOLS Wilderness Medicine Business Operations Director (BOD) works closely with the NOLS Wilderness Medicine Director to plan and enact current year course plans, and seed the market for future growth.  The BOD oversees the NOLS Wilderness Medicine experience by supervising several departments within NOLS Wilderness Medicine. 

QUALIFICATIONS: The BOD must have exceptional communication, organizational, managerial, supervisory, and facilitation skills. This position requires the candidate to develop an intimate knowledge of the NOLS Wilderness Medicine mission, curriculum, brand, and operations.  The BOD must be a versatile manager capable of moving from one unrelated topic to another with fluency.

  • Minimum of 2-3 years of experience in business operations.
  • Minimum of 2-3 years of experience building budgets.
  • Minimum of 3-5 years supervisory experience.
  • Inbound and outbound customer service experience is preferred.
  • Above average fluency with technology.
  • Ability to think both creatively and critically.
  • Ability to think systematically while carefully managing a large amount of detail.
  • Experience balancing numerous competing priorities.
  • Initiative, judgment, and excellent decision-making abilities.
  • Experience negotiating financial and legal contracts.

LEADERSHIP OR SUPERVISORY DUTIES: The BOD represents departmental viewpoints and strategic priorities on school-wide work groups and committees. The BOD is responsible for all hiring, training, and supervision of the Sponsor Coordinator, Partner Liaison, Equipment and Materials Manager, and Finance Manager and their teams (10 staff total). The BOD will operate with a high level of strategic planning responsibility and consistently seek out innovation and efficiencies within current business systems, and will play an important role in Wilderness Medicine’s ongoing development of new business systems. 

FUNDS AND/OR PROPERTY: The BOD directly supervises all money in and out of revenue accounts, historically, $7.4 million (FY19), and contra expense accounts. The BOD supervises gear and material operations, involving $1 million of gear inventory in over 100 gear sets that are located worldwide. The BOD has signature authority over all Wilderness Medicine account lines.


The BOD is responsible for the development, management, and facilitation of all course-related operations of NOLS Wilderness Medicine: over 900  courses, 22,000 students and  83,000 student days (FY19). The position is tasked with perpetual refinement of our business systems in order to provide the best service to our students through the most efficient and cost-effective systems. The BOD is the chief contract negotiator for most Wilderness Medicine courses and collaborates to develop Master Services agreements for NOLS larger vendors. The BOD is a signer for legal contracts and is responsible for NOLS’ compliance with those contracts.

Specific Areas of Responsibility include:

20% Financial

  • Supervise the NOLS Wilderness Medicine Finance Manager.
  • Work with the NOLS Wilderness Medicine Finance Manager and contract database developer to ensure accurate financial reporting is delivered from the NOLS Wilderness Medicine database.
  • Negotiate purchasing contracts for NOLS that capitalize on our purchasing power to achieve the maximum levels of discount.

50% Sponsor Relations    

  • Builds and implements the Wilderness Medicine annual course mix.
  • Directs the NOLS Wilderness Medicine Program Team.
  • Responsible for developing and maintaining relationships with over 300 active NOLS Wilderness Medicine Sponsors who host courses for 22,000+ students and annually (2019).
  • Generate and oversee communication of sponsor and course-related policies.
  • Manage sponsor interactions that exceed the scope of standard policies managed by the NOLS Wilderness Medicine Sponsor Coordinator.
  • Manage and negotiate contracts from sponsoring organizations, to include colleges, universities, governmental agencies, etc. 
  • Ensure that permits for NOLS Wilderness Medicine courses operating on public lands are maintained and abided by.

20 % Operations

  • Supervise the NOLS Wilderness Medicine Equipment Manager.    
  • Ensure that systems for equipment purchasing, maintenance and delivery are being used to a high level of efficiency.

10% School Wide Responsibilities

  • Collaborate on school-wide workgroups and committees working on NOLS strategic goals.
  • Represent departmental goals in various settings where school-wide decisions are being made.
  • Alumni Liaison between Wilderness Medicine Alumni and the NOLS Alumni department.

Duties and responsibilities may change at any time. 

EQUAL EMPLOYMENT OPPORTUNITY: NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees. 

E-VERIFY: NOLS Participates in E-Verify.

MOTOR VEHICLE RECORD: Applicants must be at least 21 years of age by the position start date and possess a valid driver’s license. Must have a clean driving history and be able to meet the criteria for NOLS vehicle insurance coverage.



Send Cover Letter and Resume to: Melisssa Gray

Email: melissa_gray@nols.edu

Phone: 307-332-7800.


STARTING DATE: June 14, 2021

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