JOB TITLE: NOLS Wilderness Medicine Partner Liaison
REPORTS TO: NOLS Wilderness Medicine Business Operations Manager
JOB OBJECTIVE: The Partner Liaison (PL) cultivates and manages relationships with organizations and individuals outside of NOLS to advance the school’s long-term business relationships. The PL has primary responsibility for customizing existing systems for the contracting, logistics, enrollment, and communication that supports the needs of the department and of our high-volume business partners, to include: REI, University of Utah, University of Colorado Boulder, Ready SF, Flagstaff Field Institute, Bend Parks and Recreation, and University of California Santa Cruz.
- Ability to develop a firm understanding of the NOLS Wilderness Medicine mission, organizational systems, and policies as well as sponsors' mission, systems, and internal policies (examples: budget cycles and operational procedures)
- Ability to assess sponsors’ desired outcomes and to suggest solutions inside NOLS business practices and guidelines.
- Ability to work independently, organize multiple duties, and prioritize workload
- Strong interpersonal communication (phone, verbal, digital), planning, and logistical skills
- 2-3 years administrative experience and/or project and operations management experience or skills
- Above average fluency with technology
- Initiative, organization, flexibility, and tolerance for adversity and uncertainty
LEADERSHIP OR SUPERVISORY DUTIES: The PL is independently responsible for managing relationships with external audiences and for collaboration with NOLS Wilderness Medicine staffing and admission teams. These relationships result in 380 courses, 9,600 students, and 30,000 student days, or roughly 30% of the department’s business annually. Works closely with the Business Operations Manager, and the NOLS Wilderness Medicine Director. Functions as an integral member of the NOLS Wilderness Medicine Program team.
FUNDS AND/OR PROPERTY: The PL is the manager of accounts with highest volume business partners totaling 1.6M in revenue in FY17. Participates in the statement of work and operational guidelines with high volume sponsors. Responsible for meeting contractual and operational expectations. Tracks long-term financial impacts of course-related expenses. Typical contract obligations range from $50,000 to $900,000.
45% - Manages relationships with NOLS Wilderness Medicine’s highest volume, highest dollar sponsors. Initiates course development process by building relationships and assessing opportunities for expansion viability and the subsequent impact on other regional sponsors. Manages concerns and conflicts with all high-volume sponsors and negotiates acceptable practices.
20% - Coordinates the booking, contracting, and collection of course information for assigned partner courses. Regularly communicates with sponsors to ensure accurate information is presented to service providers, students, and instructors. Ensures database integrity for these courses throughout the year and manages the addition of new courses outside of the annual plan.
20% - Provides programmatic and logistical support for NOLS Wilderness Medicine sponsored courses held in locations around the world. This includes pre-course tasks such as securing course location and instructor housing facilities as well as communicating directly with instructors.
10% - Creates and maintains custom systems to integrate key tasks of NOLS Wilderness Medicine operations to outside organizations' workflow.
5% - Manages the online portion of NOLS Wilderness Medicine’s Hybrid WFR Recertification program. Provides customer support, reminders, and follow-up related to these courses.
EQUAL EMPLOYMENT OPPORTUNITY: NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees.
E-VERIFY: NOLS participates in E-Verify.
MOTOR VEHICLE RECORD: Applicants must be at least 21 years of age by the position start date and possess a valid driver’s license. Must have a clean driving history and be able to meet the criteria for NOLS vehicle insurance coverage.
WORK LOCATION: Lander, WY.
CLOSING DATE FOR APPLICATIONS: July 21, 2019.
STARTING DATE: August 12, 2019.
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