JOB TITLE: NOLS Patagonia Part-Time Program Supervisor
REPORTS TO: Patagonia Program Manager
JOB OBJECTIVE: Supervise NOLS Patagonia backpacking field staff, ensuring program quality, and promoting student and field staff satisfaction. Depending on the applicant’s skills, the position could also involve supervising mountaineering, rock climbing, or sea kayaking field staff. Provide instructor teams with curriculum, route, and risk management support. Give feedback, evaluate performance, and mentor career development for field staff. Serve as a link between instructors, NOLS Patagonia, and school-wide departments.
QUALIFICATIONS: We seek a NOLS instructor with Patagonia backpacking experience as a course leader, previous experience in program supervision, or significant experience course leading at another location. Experience in other course types like mountaineering, rock climbing, or sea kayak is preferred. Must demonstrate an understanding of and passion for the NOLS mission. This position demands excellent English oral and written communication, creative problem-solving, effective team-building, and strong facilitation skills. The ability to work independently and in a team environment is crucial. Must also be able to work flexible and irregular hours, including some holidays.
LEADERSHIP OR SUPERVISORY DUTIES: Supervise and mentor Patagonia backpacking instructors. Serve as a communication link between NOLS administration and field instructors.
FUNDS AND/OR PROPERTY: Responsible for cash accounting for private services, course logistics, and course emergency money.
60% - Program and Field Staff Supervision
- Supervise Patagonia backpacking courses. May also supervise NOLS Custom Education courses, ISGE sections, mountaineering, or Spanish Program courses as skills allow.
- Provide field staff with effective and comprehensive briefings and debriefings.
- Write instructor evaluations in a timely fashion based on NOLS Field Instructor Skills (previously FIQPEs) and NOLS Accepted Field Practices.
- Actively guide staff in their career development, including recommending trainings, course work, and personal development. This person may be called upon to provide career/annual talks with field staff.
- Ensure timely completion of all relevant course paperwork and reports, in accordance with school policies.
- Travel to off-base section transitions to provide overall leadership for transitions.
- Provide technical skills training for instructor teams during instructor development briefing time.
30% - Curriculum and Operational Support
- Participate in an evacuation coordinator rotation and support evacuees while they are in town.
- Facilitate communication in complex and critical situations. This includes communication with emergency contacts and family members.
- Remain current with school policies, position statements, NOLS Current Safety Issues, and NOLS Accepted Field Practices relevant to the courses they supervise.
- Maintain curriculum files, library, and other resource materials. Develop curriculum resources for sea kayak courses in Patagonia.
- Network with other program supervisors to exchange ideas and offer support and leadership. Review school-wide practices to ensure consistency amongst NOLS programs. Stay abreast of techniques used by other professionals and accepted standards outside of NOLS (eg. AMGA, BCU, ACA).
- Work with the education, staffing, risk management, training, admissions, and other departments at the school to enhance service to students and staff.
- Promote field and in-town risk management.
- Share responsibility for Patagonia enrollment paperwork revisions, updates, and oversight.
10% - Other
- Supervise instructor post-course equipment checks.
- Occasionally assist with course transportation, facility cleaning, vehicle preparation, course rationing, meal preparation, and outfitting as necessary to maintain excellent student service.
- Assist administration with operating plans, new course proposals, staffing configurations, and operational logistics.
- Other duties and projects as assigned by NOLS Patagonia program manager.
- May be required to act as a field instructor in the case of injury/illness and possible unavailability of field staff. Must maintain active instructor status.
EQUAL EMPLOYMENT OPPORTUNITY: NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees.
MOTOR VEHICLE RECORD: Applicants must be at least 21 years of age by the position start date and possess a valid driver’s license. Must have a clean driving history and be able to meet the criteria for NOLS vehicle insurance coverage.
WORK LOCATION: NOLS Patagonia Headquarters in Coyhaique, Chile. Housing is available on-site for approximately $50 per week and includes food staples. Kitchen and living areas are communal.
This position is a need-based position during NOLS Patagonia's peak season between January 2–April 30, with January and March being the busiest months.
HOW TO APPLY: Send cover letter and resume to Gabo Puma, Patagonia Program Manager.
Phone: +56 9 7704 0788
Contact email@example.com with questions.
CLOSING DATE FOR APPLICATIONS: November 2, 2019.
STARTING DATE: As early as January 2, 2020; timing depends on NOLS Patagonia's needs. Typically between 2 to 5 weeks at a time.
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