JOB TITLE: NOLS Patagonia Operations Manager
REPORTS TO: NOLS Patagonia Director
JOB OBJECTIVE: The NOLS Patagonia operations manager serves with the NOLS Patagonia program manager and the NOLS Patagonia director to provide administrative oversight and team supervision that ensures excellent course outcomes for every student and high functioning teams at all levels in accordance with the NOLS mission, NOLS Patagonia vision, and school-wide strategic goals. The operations manager will oversee the functions of NOLS Patagonia operational support staff, and ensure that in-town systems and procedures align with NOLS' risk management philosophy.
QUALIFICATIONS: Knowledge of the NOLS mission, curriculum, and operations, and Patagonia operating areas is vital. Excellent oral and written communication skills in Spanish and English are necessary. This position requires a creative, energetic person with strong organizational, supervisory, and team facilitation skills. The position demands self-motivation and adaptability, along with the ability to work a flexible schedule, including weekends or holidays, to support operations.
LEADERSHIP OR SUPERVISORY DUTIES: The NOLS Patagonia operations manager recruits, hires, trains, and directly supervises Operations department managers in logistics, equipment, rations, kitchen, and maintenance. This position oversees NOLS’ operating area access by tracking land ownership and maintaining permits. NOLS Patagonia operations manager represents the school with both staff and Chilean educational, governmental, and financial agencies. The NOLS Patagonia operations manager serves as acting director during director’s absence.
FUNDS AND/OR PROPERTY: Responsible for assisting director in building budgets and tracking expenses in departments under their supervision, which include logistics and transportation, rations, kitchen, equipment, and private services totaling approximately 660,000 USD in expenses and 250,000 USD in revenues. Will have signature authority on all banking and petty cash accounts.
70% - Provide leadership and supervision in areas of assigned oversight at NOLS Patagonia
- Scheduling, planning, support, and implementation and expense tracking.
- Ensure all operating areas are functional, clean, and ready to support courses.
- For Magallanes courses, oversee all Operations' responsibilities, including course transportation, facility acquisition, meal preparation, and outfitting as necessary to maintain excellent student service.
10% - Evacuation supervision
- Managing all course communication devices.
- Scheduling evacuation coordinator rotation.
- Overseeing all the evacuation procedures, paperwork, and billing process.
- Regularly serve as evacuation coordinator and support evacuees while they are in town.
10% - Assist director
- Overall supervision of NOLS Patagonia.
- Setting asset priorities.
- Branch vision and strategies for growth.
- Serve as acting director during director’s absence.
10% - Other duties as assigned by director
EQUAL EMPLOYMENT OPPORTUNITY: NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees.
E-VERIFY: NOLS participates in E-Verify.
MOTOR VEHICLE RECORD: Applicants must be at least 21 years of age by the position start date and possess a valid driver’s license. Must have a clean driving history and be able to meet the criteria for NOLS vehicle insurance coverage.
WORK LOCATION AND CONDITIONS: This is a ten-month position running August through May. The Patagonia operations manager works from NOLS’ campus, is a 437-acre property (Campo Las Vertientes) located 11 kilometers outside of Coyhaique, Chile. On-campus housing is available for a fee.
CLOSING DATE FOR APPLICATIONS: May 14, 2019.
STARTING DATE: August 1, 2019.
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