Position Announcement

JOB TITLE:  Custom Education Assistant Director

REPORTS TO: Custom Education Director

JOB OBJECTIVE: The Custom Education assistant director will work with the Custom Education team to define priorities and develop long-range strategic vision for the department. With the director, the assistant director will supervise a team responsible for business development, relationship cultivation and stewardship, and operational delivery of courses. In addition, the assistant director will personally cultivate and manage a portfolio of long-term client relationships with organizations and individuals outside of NOLS to advance the school’s mission. 

QUALIFICATIONS: 

Required:

  • Passion for NOLS mission and innovating educational experiences.
  • Ability to energetically and accurately represent NOLS to a broad range of constituents including current and prospective clients, faculty, families, students, alumni, and staff.
  • Strong interpersonal, organizational, and oral and written communication skills.
  • Ability to build rapport quickly in person as well as through phone conversation and personal correspondence, including remote employees.
  • Ability to assess clients’ desired outcomes and to suggest NOLS-delivered solutions in a dynamic manner.
  • Initiative, flexibility, and tolerance for adversity and uncertainty.
  • Program administration and project management experience, particularly with complex projects.
  •  Ability to balance being a member of a fast-paced, dynamic team while also remaining self-directed, seeking feedback, articulating needs, and maintaining a high-degree of ownership and responsibility.
  • Strong leadership skills and previous supervisory experience.
  • Experience using technology to improve business efficiency.
  • Willingness to learn NOLS’ budget, financial, and accounting systems.
  • Proficiency with word processing, spreadsheet, and database management software applications (NOLS uses Word, Excel, GSuite, and Filemaker Pro).
  • Must be able to work flexible hours, including long days, some weekends and holidays.

LEADERSHIP OR SUPERVISORY DUTIES: Works with the team and director to lead Custom Education and cultivate departement culture, tone, and vision. Serves as direct supervisor for the Account Manager team, which holds primary responsibility for the management of client relationships. Shares broader team leadership with the Custom Education Director. Establishes collaborative working relationships within Custom Education and NOLS to increase understanding of and support for Custom Education programs. Will likely manage a client portfolio, requiring visits, and ongoing attention to nurture these relationships. Supervises faculty teaching classroom-based programs.

FUNDS AND/OR PROPERTY: Oversee and share management of a $2.5M to $4M budget. Negotiate contracts with outside organizations, including the government, for programming. Typical contracts range from $25,000 to $300,000.

RESPONSIBILITIES:

  • Supervise and develop a team of Account Managers and Account Associates who manage client relationships growing in size and complexity. Position these teams to continue extending the reach of the NOLS mission through pursuing new opportunities, negotiating contracts, designing curriculum, supporting students, families, and clients through the admissions process, managing course logistics, and evaluating program efficacy. 
  • Understand and stay current on school-wide issues.
  • Manage a client portfolio, requiring personal visits and ongoing attention to nurture these relationships. 
  • Cultivate strong networks externally and internally (to include NOLS Staffing and NOLS campuses). 
  • Assess school-wide capacity to support NOLS Custom Education courses including NOLS Field Staffing and NOLS locations.
  • Share with the director oversight of department systems as well as financial and program metrics that support the team’s goals.
  • Expand the department’s use and development of business systems and technology tools. 
  • Hold significant financial responsibility for NOLS Custom Education to include assisting the director in budget-building and working with account managers to optimize the quality-profitability balance. This may also include working closely with the NOLS Custom Ed Finance Manager to ensure all requirements of the NOLS finance department are fulfilled.
  • Visit one to three clients per year. May travel to manage large and/or remote programs.
  • Support NOLS Custom Education courses based at NOLS campuses by providing client orientations for these programs and participate in the debriefing process with intent of communicating outcomes directly with clients. Brief and debrief classroom-based courses followed by writing staff performance evaluations. Brief and debrief remote location field-based courses. 
  • Manage on-call system to support Custom Education courses and serve as Acting Director at appropriate times, and as a member of the on-call team. 

EQUAL EMPLOYMENT OPPORTUNITY:
NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
 

CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees.

E-VERIFY: NOLS participates in E-Verify.

MOTOR VEHICLE RECORD: Must have a clean driving history and be able to meet the criteria for NOLS vehicle insurance coverage.

WORK LOCATION: NOLS Headquarters in Lander, Wyoming. Remote work, including working at NOLS campuses outside the U.S., will be considered on a case-by-case basis. For the U.S., you must live in one of the following States: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Utah, Washington and Wyoming. 

The starting pay range for this position is $45,000 per year, dependent on experience. Other benefits include: 403 B, 403 B contribution after one year, Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off.

HOW TO APPLY:  Send cover letter and résumé to: NOLS Operations Office Manager Debbie Derbish
Email: debbie_derbish@nols.edu

Contact: Sydney Hartsock (sydney_hartsock@nols.edu) with questions.

CLOSING DATE FOR APPLICATIONS: October 7, 2021

STARTING DATE: As soon as possible. 

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