JOB TITLE: Custom Education Account Manager
REPORTS TO: Custom Education Director or Assistant Director
JOB OBJECTIVE: The Custom Education Account Manager will cultivate and manage a diverse portfolio of long-term client relationships with organizations and individuals outside of NOLS to advance the school’s mission. The Account Manager will work with educational partners to create customized experiences and design, contract, and oversee programming for these clients. This individual may also teach some Custom Education courses, and/or train and supervise the faculty teaching the courses. In the immediate future, this position will specifically steward NOLS’ relationship with the US Naval Academy and develop expertise in serving NOLS’ military clients.
- Passion for NOLS mission and excitement for fulfilling it in creative ways, including assessing clients’ desired outcomes and suggesting NOLS-delivered solutions in a dynamic manner.
- Experience with representing an organization to a variety of constituents, including current or prospective clients, faculty, families, students, alumni, and/or staff.
- Strong interpersonal, organizational, and oral and written communication skills.
- History of building rapport quickly in person as well as through phone conversations and personal correspondence with a wide audience.
- Ability to thrive in a fast-paced, dynamic team while also remaining self-directed, seeking feedback, articulating needs, and maintaining a high-degree of ownership and responsibility.
- Initiative, flexibility, and tolerance for adversity and uncertainty.
- Experience managing complex projects.
- Ability to prepare and deliver engaging presentations/classes.
- Passion for, and experience with, working with diverse audiences.
LEADERSHIP OR SUPERVISORY DUTIES: Works closely with team members to collaborate on both internal initiatives and client services. Provides coaching, mentorship, and direct supervision within the Custom Education team. Manages a client portfolio, requiring personal visits and ongoing attention to nurture these relationships. Establishes collaborative working relationships within NOLS to increase understanding of and support for Custom Ed programs. Understands and stays current on school-wide issues. Supervises instructors teaching classroom-based programs. May also directly supervise staff for programs that are not at NOLS campuses.
FUNDS AND/OR PROPERTY: Negotiate contracts with outside organizations for educational programming. Typical contracts range from $25,000 to $300,000. Responsible for staying within budget guidelines.
- Pursue new opportunities with interested potential clients and opportunities for expanding relationships with existing clients with the goal of providing exceptional learning experiences for Custom Ed students and expanding NOLS’ reach.
- Cultivate long-term client relationships with current and prospective clients. Design course curriculum in one or more NOLS core curriculum areas: leadership development, wilderness skills, environmental studies, and wilderness medicine. Track and document key information (contracts, program logistics, etc.) in a consistent and organized manner.
- Work with a customer service team of two to three Custom Ed employees to positively manage course logistics with NOLS campuses and outside sponsors.
- Support NOLS Custom Ed courses based at NOLS campuses by providing client orientations for these programs and participate in the debriefing process with the intent of communicating outcomes directly with clients. Brief and debrief classroom-based courses followed by writing staff performance evaluations. Brief and debrief remote field-based courses.
- Teach NOLS Custom Education field- and classroom-based programs as appropriate, particularly those connected to their clients. Visit one to three clients per year. May travel to manage large and/or remote programs.
- Cultivate strong networks externally and internally (to include NOLS Staffing and NOLS campuses).
- Fulfill other responsibilities as assigned, which may include long-term and strategic projects.
EQUAL EMPLOYMENT OPPORTUNITY: NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees.
E-VERIFY: NOLS participates in E-verify.
WORK LOCATION: NOLS Headquarters in Lander, Wyoming. Remote work, including working at NOLS campuses outside the U.S., may be considered on a case-by-case basis. For the U.S., you must live in one of the following states: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Utah, Washington, and Wyoming.
HOW TO APPLY: Send cover letter and résumé to: Debbie Derbish, Operations Office Manager
Please Direct Inquiries To: Sydney Hartsock, Custom Education Acting Director
CLOSING DATE FOR APPLICATIONS: Applications will be reviewed on a rolling basis, with priority given to those submitted by July 14, 2021.
STARTING DATE: As soon as possible.
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