2012 WRMC Workshops

	Wilderness Risk Management Conference
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WRMC 2012 Workshops

The WRMC balances new and evolving topics and speakers with the funadmentals to ensure that everyone finds their learning edge.


Color Coded Workshop Tracks with Example Workshops
	Program Administration	Legal Considerations
	Emergency Planning and Crisis Response	Staff Training and Decision Making
	Pre-conference Workshops	Field Practices


New for 2012: Coaching Sessions Click here to view video footage of WRMC 2012 workshops and keynote address.


				[OPENING SPEAKER]		Flip Hagood has invested his career in “building support for the wild.” As we engage the next generation of conservation leaders, Flip will challenge our community to deepen the connections between leadership, risk management, diversity and inclusion, support for environmental literacy, and service learning.
				Reginald "Flip" Hagood



				[KEYNOTE SPEAKER]		Gifted with a perspective of almost 70 years in the mountains, and 50 years after his first ascent of Everest’s West Ridge, Tom will share his ruminations on the two sides of the risk-uncertainty coin. Heads you win, tails...?
				Thomas Hornbein, M.D.

Program Administration
The Program Administration track addresses a number of issues pertinent to program managers including communicating your program’s risk to parents, international programming, and risk management in smaller programs.

	Advocating for Risk in a Risk Averse World Christopher Barnes	Now more than ever the world needs us; risk taking can provide invaluable and unique learning opportunities. Risk managers assume the merits of risk to be self-evident. Yet, this isn't a commonly shared value with our students, parents, or supervisors – they neither understand nor advocate for risk, seeking only "safe opportunities." This session will provide tools for advocating for risk at your institution, including a series of scenarios to hone your risk advocacy skills.

	Health, Safety and Security Abroad: A Strategic Approach Bill Frederick	Non- specific problem solving ability is the single most important tool for managing risks at home or abroad. However, when most of us operate overseas in a less familiar environment, the decision-making matrix that underlies this ability is under-informed. This session is about informing your decision-making capabilities and strategizing for what you need to be able to do; what you need to understand; and what information you need to access. The mission is to develop an effective and strategic approach to safety (faster, smarter & cheaper) for your international programs.


	Learning from Our Mistakes: Assessing Risk through Data Analysis	The call comes in. There is an emergency on one of your courses. You spring into action and deftly guide your organization through the crisis. What happens next? How does your organization move forward? In a lecture format, with plenty of time for questions and discussion, we will present one program’s approach to learning from its experiences.
	Kurt Simer Mark Bixby



	Successful Risk Management Committees	Many adventure programs and guide services have formed safety committees as one way to improve the health and safety of both staff and participants and to provide oversite for any decisions involving risk management. This program examines the current research on risk management committees and uses lecture and small group breakout sessions to discuss the benefits and challenges of risk management committees.
	Aram Attarian





	Two Silos and a Crosswalk	Using the anagrams “DEEPGRASS” and “QUICK” we will discuss the two silos of an effective risk management plan - protecting the client and protecting the organization - and identify their interrelationship. We will explore the most common sources (the “deep grass”) of problems and legal claims arising from an organization’s operations, including the exchange of information, reacting to the critical incident, and the supervision and separation of clients; and then move to a consideration of how a responsible organization prepares ("quickly") for such claims, including the wise use of professionals, understanding the law, standards and prevailing practices, and allocating liability for losses.
	Reb Gregg Catherine Hansen-Stamp









	Medical Oversight for Wilderness Activities	This presentation will describe benefits and opportunities in physician oversight of wilderness medical activities. Topics covered include overview of physician advisory roles, mechanics of medical oversight, on-line oversight, off-line oversight, educational opportunities, risk management/prevention, and logistics of establishing medical oversight for a program. Participants will leave with practical tools to explore establishing or enhancing their own medical oversight program.
	Seth Hawkins







	Managing Risk with Volunteer Leaders	Volunteer outdoor leaders are invaluable to many outdoor organizations, yet implementing an effective risk management system for volunteers can be challenging. Models of leader training, supervision, and established safety practices that function with professionals are not always an easy fit for volunteers. With a focus on training, this session will explore proven strategies for helping volunteers become better risk managers. The session will include time for networking and sharing resources among volunteer programs.
	Alex Kosseff Melanie MacInnis Sascha Paris





	Unique Risk Management Issues in Serving Veterans and Military Families in the Outdoors	2.5 million veterans from operations in Iraq and Afghanistan live in America today with 25 million veterans from all conflicts living in the United States. Many are turning to the outdoors for recreation and leadership opportunities. Come take part in the start of a dialogue to help understand the challenges and opportunities that these veterans, service members, and their families will be bringing to your programs.
	Stacy Bare Kevin Heiner Jay Satz

Emergency Procedures and Crisis Response
Using the wealth of experience in this group of presenters, the Emergency and Crisis Response track addresses crisis plans, crisis/field incident and post incident response.

	Crisis Management: A Preplan in Action	Responding to a crisis, such as a participant fatality, presents a complex situation that demands a thoughtful and reasoned response. This workshop will provide attendees with an overview of the five elements of successful crisis management, begin to delve into the complexities of responding to crisis situations through the presenter's personal and professional experience, while providing a forum for exchanging ideas and sharing experiences of the audience. Additionally, this workshop will provide a starting point for creating a crisis management plan.
	Drew Leemon



	Intellectual Risk - The Risk of New and Different Ideas	Each time we present information to the participants of our programs we risk change to their previous knowledge. Identifying and understanding the effects of intellectual risk allows us as educators to create more impactful teaching practices. This presentation will explore intellectual risk and its relationship to other forms of risk present in our educational settings.
	Jason Luthy


	Who Gets to Know What? Writing and Sharing Your Investigation Report	After a serious incident and your investigation, you will be faced with the difficult task of writing a report knowing it may be seen by the family, an attorney suing you, and the media. This presentation focuses on how to balance those competing interests and how to decide whether and how to share information with the family, staff, potential clients, and the media.
	Frances Mock Drew Leemon



	Field-Emergency Decision Making	This workshop will provide audience members with an understanding of how the average trip leader tends to respond, both cognitively and behaviorally, in an emergency. By using this foundation, the presenter will offer suggestions on how one might modify an organizational emergency action plan so that desired behaviors are obtained. Additionally, this workshop will help audience members understand what is meant by critical thinking, and the facilitator will help audience members learn how critical thinking skills might be incorporatated into their own staff trainings.
	Deb Ajango


	Risk Management: The Traumatic Aftermath	This workshop is an introduction to processes and protocols for addressing the traumatic impact on clients, staff, and responders in the aftermath of a critical incident.
	Will Marling

	Shades of Gray: The Complications of Managing Incidents Overseas	Program variables change significantly in international settings; as does emergency pre-planning, incident management, and crisis response. Limited or undeveloped medical resources, unreliable communication and transportation present programmatic challenges requiring development of best practices in risk management. Using international case studies, we will discuss scenarios to help your program understand and manage field incidents overseas. From poisonous snake bites in the Kalahari to facial lacerations in the Amazon, educate your program about international risks and rewards.
	Gennifre Hartman Jennifer Royall Leah Knickerbocker




	Worst Case Scenario: An Expedition Leader's Response to a Fatality	What is the proper field-based response for an expedition leader when faced with a devastating polar bear attack that killed one and injured four? How should one react when psychological, not physical, first-aid is what is needed? Come hear how Jerry Isaak, Chief Mountain Leader of the 2011 BSES Arctic Expedition struggled to address these questions and to provide effective leadership to expedition members who remained in the field. This workshop will investigate "natural, normal reactions to abnormal events" and will contrast five reactions with five recommendations for wilderness leaders or organizations that may face a similar situation.
	Jerry Isaak


	Crisis Communication in the Facebook Age: Will They "Like" You?	Learn from NOLS Marketing and Admissions Director Bruce Palmer about how to monitor and utilize electronic communication, including the use of blogs, Facebook, Twitter, and other networks. Expect to walk away with an increased understanding of the basics of crisis communication, and how to use the networks to their fullest potential.
	Bruce Palmer

Legal Considerations
Our Legal Considerations presenters work hard to develop a series of focused, non-redundant offerings to address current legal and insurance issues in wilderness risk management.

	Choose Words Carefully...What You Say Matters	Communication and information exchange in recreation programs is important. This presentation is intended to be an interactive overview of ideas for programs to learn and think about what they say and words that they write in documents disseminated to customers and the public, as well as on the internet. Programs should think about who is their audience, what is their message, when to send the information, where to print their messages, how to communicate and why. Certain words and phrases have different meanings in the legal context, so programs need to know if they are falling into a trap with the words that they choose. So choose words carefully is the message. Ask yourself, what will this sound like when you are on the witness stand at trial?
	Wilma J. Gray


	Setting the Table: Fundamental Legal Issues	In this interactive session, we will cover basic legal principles valuable to understand as you endeavor to run a quality program. What are common areas of legal exposure in today’s legal cases? How can you utilize this information to better manage and minimize the risk of loss to your clients and to your organization? Among other concepts, we will discuss negligence, your duty of care, and how in the legal arena, that duty can be created, eliminated or changed depending upon a variety of factors.
	Catherine Hansen-Stamp


	Essential Eligibility Criteria – A Risk Management Tool	This interactive session will provide a brief overview of the legal background and steps involved in addressing Americans with Disabilities Act (ADA) program access requirements and developing Essential Eligibility Criteria (EEC) as a risk management tool. The majority of the session will then be conducted in small breakout groups. Each group will be given a hypothetical program, activity and location, and be tasked to develop a set of EEC for that program. Groups will then present their EEC findings to the larger group for group discussion.
	Janet Zeller Catherine Hansen-Stamp




	Top 10 General Dos and Don'ts to Avoid Liabilities	There are very specific areas of law, specific types of claims and specific instructor/operator practices that are 'hot' right now in terms of generating claims or making claims harder to defend. In this session we want to look at a literal 'top 10' and examine what these areas of law, practices and claims are to develop our growing awareness of how we avoid creating liabilities and therefore lawsuits. We'll be looking at: 1) social media issues 2) marketing claims 3) release and waiver conflicts with promotional materials 4) incident/emergency response allegations 50 participant duties of care 6) third party vendors invlolved in recreational courses or products 7) collection of information on clients 8) operator DUTY to communicate (experience and risk) 9)regional and local standards and the operators awareness of same 10) poor paperwork/poor business practices
	Tracey Knutson


	Should I Call My Lawyer? Responding to the Angry, Demanding Client	When responding to angry clients making demands or threatening a lawsuit, the easy advice is to call your lawyer. But many organizations don’t have an established relationship with an attorney or cannot afford to pay for frequent legal advice. This presentation will use scenarios to discuss common legal issues and explore strategies for responding to demands and offering support to families without an attorney. It will also help you decide when you really need legal advice.
	Frances Mock


	Insurance Survival Tactics in 2012-2013	In the natural world everything is connected and we are well aware of the ripple effect. This is also true in the insurance world and in 2011 that world marketplace was dramatically effected by natural and human forces from the Japanese tsunami to Joplin's tornadoes; from the lagging effect of the U.S. recession to Wall Street's investment results. How does all of this interconnect and affect your organization's ability to access affordable insurance to protect your mission? And what can you do about it?
	Mike Lucas


	New Developments in Participant Agreements	We will discuss recent significant changes in statutory and case law pertaining to participant agreements. The goal is to help audience members better understand and assess their agreements and the likely need for some changes in critical aspects, including: the scope and specificity of the descriptions of activities, risks and released parties; the role of inherent risks; the legal effect of misrepresentations; dealing with minors; protection against forgeries; and confronting misplaced expectations regarding medical care, instant communication and the duration of the agreement.
	Reb Gregg



	Mock Trial Jury Focus Group	This Focus Group research format session allows the trial attorneys to test lawsuit themes, assess the strengths and weaknesses of the positions and ultimately identify and craft a persuasive argument strategy. WRMC participants will play an active role as members of a jury Focus Group, listening to experienced trial attorneys present limited, short segments of evidence for a Mock Trial case involving a wilderness recreation organization that has been sued. A moderator will stop frequently to probe the participants with questions for discussion, reactions, feedback, input, attitudes and beliefs about the evidence presented. As additional topics are raised, they can be pursued further by the attorney
	Wilma J. Gray
	Tracey Knutson
	Michael Curry

Staff Training and Decision Making
This track focuses on staff, our on the ground risk managers who make numerous critical decisions every day. Some of the topics to be addressed include training staff to be risk managers in the field, using case studies as a tool, managing staff injury claims, volunteer leaders and designing an effective staff training.

	Real People Making Real Decisions	Risk management is dependent upon real people making decisions in real time. This workshop will explore recent developments in our understanding of how human beings make decisions in high-stress, high-consequence environments. Using the concept of mindful practice as a focal point, we will examine the practical strengths and weaknesses of a variety of decision-making theories. We will discuss how to use an understanding of judgment and decision-making to make vital improvements in the staff-training, mentoring, and debriefing components of your risk management system.
	Tod Schimelpfenig Brendan Madden





	Analyze, Manage, and Inform: A Useful Decision Making Tool from the Office to the Field	Analyze, Manage, and Inform (AMI) is a risk management guiding principle created by Reb Gregg. By adhering to AMI, organizations can minimize their exposure and create a risk management culture that permeates all levels of operation. Through lecture and case study, this presentation will break down the AMI model and examine ways to put it to use in the field and the office. Participants will have the opportunity to run their program concerns through AMI in the workshop.
	David Yacubian


	Accelerated Training - Using Systems to Get Staff Quickly Up to Speed	Accelerated training is a reality in many short term employment programs and seasonal operations. The emergence of systems based risk management makes this easier, and connects training to organizational standards and priorities. Scenarios and system complexity theory will build towards best practice in this workshop, targeted to staff managers and trainers.
	Jeff Jackson


	Analysis of an Accident on a Staff Outing	There is a definable set of assumptions swimming around in the mind of a climber borne out of the era in which each lead was an adventure into the unknown and when no one could predict associated demands that would be placed on the belay. That set of assumptions is very different in the minds of perfectly skilled belayers who have only been to bolted sport climbs or indoor gyms. We will define what these different assumptions mean for pre-climb communication.
	Phil Powers


	The Phone Interview: Evaluating Candidates from a Distance	This presentation will draw from WMI's 15 years of phone interviewing experience to provide insight into what can be a daunting process: selecting candidates for employment remotely. You can hire people for jobs without meeting them in person! During this presentation, attendees will critique their existing interviews, craft new interview questions and brainstorm with their peers to improve their interview process. Though this presentation will focus on phone interviews, lessons learned can be applied to any interview.
	Gates Richards




	Assessing Incident Data for Targeted Training: the Importance of the Near Miss	Outward Bound incident data indicates that random chance has a greater effect on overall incident rates than factors such as training or the technicality of the program activities. Our organizations likely cannot significantly change the prevalence of minor incidents related to inherent objective risks, but through excellent training and incident analysis, we can reduce the likelihood and severity of significant incidents by focusing on near miss incidents. Within this context, this session will focus on accurate assessment of incident data, creation of an organizational culture that actively reports, analyzes and communicates near miss incidents and uses this information to inform staff training to increase judgment and decision-making skills.
	Josh Cole Steve Smith


	Three Plug and Play Staff Training Activities	This workshop will provide you with three staff training activities you can utilize during annual staff trainings, periodic staff meetings, or potentially during course briefings. The activities will focus on values clarification, change blindness and reverse planning from the risk management perspective. Each activity is designed to take approximately 30-45 minutes and each is independent of one another. In addition to describing and/or demonstrating the activities, we will review tips on effective activity facilitation.
	Shana Tarter


	Quantifying the Risk in Adventure	There are a number of models being used in Canada by insurers and land managers that apply methods of quantifying the risk associated with the danger and death potential in risk sports and the terrain that is used. This presentation will describe some of these attempts and their practical application to outdoor recreation and adventure operations when dealing with insurers and land managers.
	Ross Cloutier

Field Practices
This track evaluates specific practices and assessment tools as benchmarks for industry practice.

	Do You Know What Your Staff Doesn't Know? Cultural Competence and Risk Management	Women, students of color, low-income and LGBTQ youth have higher removal, evacuation and dissatisfaction in wilderness programs, and are less likely to become staff. Based on last year's feedback, we'll explore staff training and cultural competence as risk management issues. You'll analyze your organization's current cultural competency, learn strategies to improve training, and discuss real incidents. We promise not solutions, but tools for your journey. Bring an open mind and your staff training plan.
	Robin Chiles
	Jenni Conrad



	The First 72 Hours: Creating a Culture of Risk Awareness	An effective in-field student orientation over the first 72 hours of any program lays the foundation for risk conscious staff, participants, and programs. A well-executed orientation can open healthy communication lines, promote positive behaviors, and create a culture grounded in risk awareness. We will share best practices for creating a culture that promotes risk awareness and mitigation, draft a “first 72 hour” sample curriculum, and discuss the unique factors to consider in international contexts.
	Susie Caldwell Rinehart
	Chris Yager



	Systems Analysis of Led Outdoor Activity Accidents: Development of a New Accident and Injury Data System	This presentation will give an overview of the UPLOADS Australian led outdoor activity industry/academia collaboration which involves the development, trial and validation of a new accident and injury database for the led outdoor activity industry in Australia. The presentation will focus on Phase 1 of the overall research program, which involves developing the accident analysis method to be used as part of the database for analysing led outdoor activity accidents and injury causing incidents.
	Paul Salmon


	The Risk Management of Teaching and Practicing More Advanced Climbing Skills with Students	Students have the potential to lead traditional pitches on a multi-pitch. Does this statement seem curious? unrealistic? obvious? Climbing’s growth in popularity and accessibility means it is a growing component of numerous outdoor programs. This workshop will explore the myriad of risk management considerations involved in teaching and practicing more advanced climbing skills, including student leading and multi-pitching. We will examine concrete steps for advancing programs that are interested and provide a forum for communication with programs already practicing these skills.
	Anna Haegel


	Accidents in Outdoor Pursuits – Assessment and Prevention Approaches	Accidents happen in outdoor pursuits and will continue to do so because risk is always involved. Learning how to prevent life-threatening or disabling injuries is a skill we all seek to hone. Through this workshop, participants will learn how to use a prevention approach, how to examine case studies, and how to design staff and participant training to reduce serious field incidents.
	Jed Williamson Aram Attarian




	Swiftwater Rescue 101	Programs operating in and around rivers need to have a solid foundation in swiftwater awareness in order to manage risk effectively and to prevent themselves from becoming another patient. This seminar provides participants with a conceptual understanding of the principles, applications, and hazards associated with advanced water rescue techniques. This lecture/discussion will include Hydrology, Rescue Principles, and Hazard Recognition.
	Nate Ostis


	Wilderness Medicine: Current Topics	This workshop will be a brief presentation on the WFA Retention study and the limits of competence we can expect from staff, then an open forum on current topics and issues in wilderness medicine.
	Tod Schimelpfenig


	Practices for Traveling in Bear Habitat	Traveling in bear country is a unique opportunity and a complex risk management issue. Serious bear encounters in outdoor programs are rare, but potential consequences are severe and thoughtful practices around bear safety are essential. This workshop will touch on lessons learned at NOLS, will outline the critical questions to be answered in critiquing your practices, and will offer valuable tools for both teaching bear safety and making thoughtful decisions in the field.
	Katie Baum Mettenbrink

Pre-conference Workshops
Our selection of preconference workshops allow participants to explore specific topics in greater detail with smaller groups. Participants can choose from half-day sessions to three-day courses.

October 22-24, 8:00 a.m.—5:00 p.m
	Wilderness First Responder Recertification with WMI of NOLS	This three day scenario-based course is designed as review and practice of evacuation and decision making guidelines. It also provides wilderness medicine practitioners with current updates in the wilderness medicine field. This course may be used to recertify Wilderness First Responder (WFR) and Wilderness EMT (wilderness portion only) certifications. You must possess a current WFR certification of at least 72 hours in order to recertify through this course.
	Tod Schimelpfenig, Shaun Quinn $285





October 23-24, 8:00 a.m.—5:00 p.m
	NOLS Risk Management Training	Building a comprehensive risk management plan can feel daunting. This training will provide a structured approach and the tools to build a risk management plan appropriate for your organization. Using case studies from 45+ years of operations at NOLS and the collective experience of the group, we provide exercises that help quantify where your program is strong on risk management and identify the potential growth areas. Includes a Risk Management Action Plan workbook, NOLS Crisis Management Template, Self-Study Assessment Tool, WMI Protocols, and examples of important paperwork.
	Dave Yacubian, Nate Ostis, Shana Tarter, Gates Richards $565






October 23-24, 8:00 a.m.—5:00 p.m
	Effective Outdoor Program Design and Management	This two day workshop examines the complex relationships surrounding outdoor program design & management from both the field instructor and program administration perspectives using digital presentations, interactive whiteboard lecture, video, and small group activities. The overarching goal of the workshop is to introduce a comprehensive outdoor program design and management system using clear operational language and concepts. The workshop is guaranteed to have an positive impact on how you administer and deliver your outdoor trips. Tuition includes Effective Outdoor Program Design & Management, Second Edition (text) and workshop small group exercise book (sent via email as pdf file prior to conference). Download pdf for more information.
	Paul Nicolazzo, Joel Reid $400



October 24, 8:00 a.m.—5:00 p.m
	REI Mountain Bike Ride and Site Management	Site management for mountain biking programs can be a challenge for even the most experienced rider. Join the REI Outdoor School to review, learn and actively apply best practices in site management for mountain biking programs. This pre-conference session is not just about theory; we will get on our bikes and put the information into practice during a hands-on mountain biking experience in Forest Park Nature Preserve. Mountain bikes and helmets will be provided.
	Jeremy Oyen, Stephen Hatfield $50





October 24, 8:00 a.m.—5:00 p.m
	Sharing in Safety – Risk Management for Corps	Join other corps programs in discussing how to do what we know we need to do. Continue to build a culture of safety within your programs. Examine industry standards and risk management trends that are specific to team-based programming. Build a stronger sense of corps community by sharing your own experience, questions and best practices.
	Lee Gault, David McEvoy, Jarrod Ball, David Critton, Jay Satz, Steve Smith
	$75



October 24, 1:00 p.m.—5:00 p.m.
	And the Winner is…(?) Hot Issues, Hot Cases	In this interactive seminar we will ask attendees to consider a number of 2011-12 court opinions addressing significant legal issues in the industry. Participants will act as plaintiffs or defendants to urge their position on cases, explore settlement negotiations and discuss issues such as: the duty of care owed to adults or minors, inherent risks and assumption of risks, who can release whom for what, when a leader may be grossly negligent, when what you say hurts you, and other timely issues.
	Catherine Hansen-Stamp, Reb Gregg $125





October 24, 1:00 p.m.—5:00 p.m.
	Parent Phone Call Practice Lab	Test your conflict communication skills in this interactive Parent Phone Call Practice Lab. Spend three hours preparing for and practicing challenging phone call scenarios, and hone your skills by serving as both caller and coach. After each call, the “parent”, an experienced program administrator, will offer feedback to help you develop your skills. We will review successes and persistent challenges, and you will leave with strategies for applying lessons learned in your own program.
	Katie Baum Mettenbrink
	Free

Coaching Sessions
Often a one on one coaching experience can lead to personal professional development or learning that can catapult a program forward. New for 2012, WRMC attendees have the option to sign up for individual coaching sessions which will take place during the conference. Our goal is to help give attendees more focused time on a given question, or some coaching on how to implement change in your organization based on things that you have learned during the conference. Sessions are $40, offered at a significantly discounted rate. Proceeds will support the 2013 WRMC scholarship fund. The coaching sessions will be offered during WRMC workshops and are 40 min in length. Be sure to take advantage of this unique opportunity!

October 25-26, 8:00 a.m.—5:00 p.m
	Coaching Sessions	Option A: Sign up for a coaching session with a legal professional who is presenting at the WRMC. Topics you might ask to cover: · Review your contract provisions with contractors · Review your participant agreement · Review your protocol for post-incident response Option B: Sign up for a coaching session with a risk management professional who is presenting at the WRMC. Topics you might ask to cover: · Discuss your staff training priorities and strategies · Review your emergency response plan · Review your essential eligibility requirements Option C: Sign up for a coaching session with professional development coach Sylvia Dresser. Potential topics include: · Make a plan for what’s next in your career · Make a plan for developing your leadership skills · Make a plan for retirement – when to retire, and what to do after you retire
	$40 How to register: 1. Register online or call 307-335-2222 to register over the phone. 2. WRMC staff will contact you to sign up for a specific conference time slot.


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