NOLS: National Outdoor Leadership School Home
NOLS Internships
  Working at NOLS
  Be a NOLS Instructor
Jobs at NOLS
NOLS Internships
NOLS Fellowships

JOB TITLE: Wilderness Medicine Institute of NOLS (WMI) Student Services Representative

REPORTS TO: Wilderness Medicine Institute of NOLS (WMI) Admissions Officer

JOB OBJECTIVE: The WMI Student Services Representative serves as a first point of contact for all inquiries to WMI via phone, e-mail or personal visits. This person is responsible for answering telephone and email inquiries in a professional, friendly, and efficient manner. The Student Services Representative also supports the WMI Admissions Team with data entry, in addition to providing general administrative support.

QUALIFICATIONS: Excellent verbal and written communication skills; must be able to present a vibrant, positive and helpful attitude to inquiries, whether in person, email or over the phone. Must be proficient on a keyboard and familiar with computer systems. Must possess the ability to work independently and proactively within the larger WMI organization. The Student Services Representative must be comfortable managing critical detail amidst a busy work environment.

LEADERSHIP OR SUPERVISORY DUTIES: Provides a first impression to the general public. Must be able to prioritize daily job tasks and recognize when additional support is needed.

FUNDS AND/OR PROPERTY: Assists in routine office supply ordering and inventory.


  • 45% Customer Service. Acts as the primary point of contact for WMI to the public. Answers and provides information in response to telephone, mail and email inquiries including registration and enrollment, certification, card replacement, verification letters and frequently asked questions. Forwards calls and e-mails appropriately. Should be able to answer the majority of student questions regarding wilderness medicine training and certification without assistance. Answers email and acts as “primary” on the phone.
  • 45% Administrative Support. Provides data entry support for the WMI Admissions Teams-processes and produces certification cards for one course roster per day. Provides office administrative tasks including printing, copying, mailing, data entry, flyer/poster production, sponsor packets, web research, database searches, mail and fax distribution, ordering and stocking office supplies and filing.
  • 5% Acts as the assistant to the WMI Management team.
  • 5% Other duties as assigned.

CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees.

E-VERIFY: NOLS Participates in E-Verify

WORK LOCATION: WMI Office within NOLS Headquarters; Lander, WY

HOW TO APPLY: Send cover letter and resume to:
Contact Alicia Hungary, WMI Admissions Officer, with questions.


STARTING DATE: October 12, 2015

Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by completing this survey.

The National Outdoor Leadership School International Headquarters in Lander, Wyoming.
Photo: Brad Christensen
Chat with a real person.

Sign up for the NOLSie News
NOLS Top of Page
NOLS Home About Us Courses Wilderness Medicine Institute NOLS Professional Training Alumni Store Donate Account NOLS Home Parents Press Room School Resources Photos NOLS.TV Events WRMC The NOLS Blog Introduction About Leadership History Mission & Values Profiles Partnerships Frequent Questions Find a Course School Locations Skills Leave No Trace Financial Aid Academic Credit Find a Course Skills School Locations Course Types Leave No Trace Financial Aid Academic Credit NOLS Pro Home 1-3 Day Courses 7-30 Day Courses Risk Management Staff Clients Design Your Course Contact NOLS Pro NOLS Pro 1-3 Days 7-30 Days Risk Management Clients Contact Us NOLS Pro Design Your Course NOLS Pro Staff Overview Outcome-based Curriculum Faculty Overview Outcome-based Curriculum Faculty Case Studies Overview Administrative Training Staff Training Consulting Conference: WRMC How to Apply Apply Online Download an Application Admission Policies WMI Home About WMI Courses Schedule FAQ Photos & Movies Curriculum Updates Employment Sponsors WMI Home About WMI Admissions Courses Schedule Host a Course Resources Gallery Alumni Home Trips and Events The Leader Alumni Chapters Employment Staying in Touch Volunteer Photos & Videos Home NOLS Photos NOLS.TV The NOLS Podcast NOLS on Flickr Leave No Trace Overview Leave No Trace Principles Leave No Trace Master Educator Course Host a Course Contact Enroll Map of Events Dream Expedition Leadership Week Press Room Images for the Press Archives