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JOB TITLE: Marketing Representative

REPORTS TO: Senior Marketing Representative

JOB OBJECTIVE: Welcome applicants to NOLS and create a sense of community, inclusion, and engagement among students by forging personal relationships, facilitating, and encouraging connections. Address a variety of questions and apprehensions, and provide world-class customer service. Help NOLS meet enrollment goals by fielding inbound inquiries from prospective and enrolled students and their families via phone, e-mail, and live chat in a consultative, sales-oriented fashion. Some travel to recruit students directly, and establish relationships with targeted institutions.

QUALIFICATIONS:

  • Excellent written and verbal communication skills
  • Enthusiasm for and ability to connect with a wide variety of individuals
  • Exceptional customer service orientation
  • Strong organizational skills and the ability to prioritize
  • Must demonstrate a propensity for self-leadership
  • Excellent “expedition behavior”
  • The ability to work effectively in both a team environment and independently
  • Basic computer knowledge and willingness to learn required systems
  • Experience with Hubspot or similar customer relationship management platform preferred
  • NOLS graduate required

LEADERSHIP OR SUPERVISORY DUTIES: There are no direct supervision duties for this position, but cooperation skills are required. The admissions and marketing office is a team-oriented atmosphere.

FUNDS AND/OR PROPERTY: Responsible for securing deposits and tuition installments in a timely fashion, and for accurately communicating financial status of a student's account. Responsible for a NOLS credit card, and for appropriately managing travel expenses.

RESPONSIBILITIES:

75% Customer service: interact with prospective students, applicants, enrollees, and graduates.

15% General marketing project support.

10% Recruitment planning and travel.

WORK LOCATION: NOLS International Headquarters, Lander ,WY.

HOW TO APPLY: Send cover letter and résumé to:

Madelyn Wigle
Senior Marketing Representative
madelyn_wigle@nols.edu

CRIMINAL BACKGROUND CHECK: A criminal background check is required of all NOLS employees.

E-VERIFY: NOLS participates in E-Verify

CLOSING DATE FOR APPLICATIONS: March 11, 2016. Applicants will be contacted and interviews will begin the week of March 14th.

STARTING DATE: March/April 2016

Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by completeing this survey.

 
The National Outdoor Leadership School International Headquarters in Lander, Wyoming.
Photo: Brad Christensen
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