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JOB TITLE: Help Desk Specialist

REPORTS TO: Director of Information Services

JOB OBJECTIVE: Participate as a team member in the implementation and support of end-user systems. Serve as the primary initial point of contact for user’s requests.

QUALIFICATIONS: An Associate’s degree in a computer or communications related field or equivalent work experience. A working knowledge of networking, desktop applications, and operating systems is necessary. The willingness and ability to learn are important. Experience supporting customers by phone and email, experience with the Macintosh operating environment, and a basic knowledge of voice and data communication basics are pluses.

LEADERSHIP OR SUPERVISORY DUTIES: Set a customer satisfaction/service tone for all customer requests. Communicate clearly and balance priorities with every level and department of the school.

FUNDS AND/OR PROPERTY: Indirectly responsible for all software and hardware property.

RESPONSIBILITIES: Resolve customer requests on first call whenever possible. Dispatch unanswered requests. Document requests in tracking system. Triage and escalate request as appropriate to ensure IS awareness of problems that are severe or exceeding targets. Follow up with customers to ensure problem resolution. Complete other projects as assigned.

CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees.

E-VERIFY: NOLS Participates in E-Verify


HOW TO APPLY: Send cover letter and resume to:

Paul Cornia

Contact Paul Cornia with questions.


STARTING DATE: Arranged at time of hire.

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